Correlates of End-User Performance and Satisfaction with the Implementation of a Statistical Software Package

This paper presents research in progress. It investigates the validity of Henry and Stone’s (1995) model that identified computer self-efficacy and outcome expectation as mediating variables such as management support, ease of use, and computer experience in the prediction of job performance. The model was extended with the inclusion of additional antecedents to self-efficacy and outcome expectancy as posited in Bandura’s (1986) Social Cognitive Theory. The applicability of the model was examined in the context of the implementation of a statistical software package with 40 undergraduate students as participants. Preliminary findings indicate some support for the model in this context.